Guys here's my experience with the developing India.
Last week I had to get my land records called Jamabandi back in the day they were issued by Patwari's and were hand written (only Martians or doctors could read that horrible hand writing + the 100 Rs. fee
) but now all the land records are computerised and you get a lovely print out which is readable and it took me half an hour because there were not many people queuing.Even the land deeds are done on a computer with a photograph to end it all,the data is saved in a database (the only issue,they forgot to set the time on their PC as it was 3 hours behind IST
)
Most of the stuff has been computerised from getting an Arms License to a Driving License;No objection certificate to a marriage certificate
India has changed quite a bit, specially with the induction of technology in citizen services but the operators behind the computers need to more professional.Most of them are guys/girls with little college education and the customer service does lack (all the operators looked like they were forced into this).