United Airlines Loses $1 Billion in Market Value After Assaulting Passenger

[SherDil]

United Airlines, a major American airline, is in the news for all the wrong reasons.



Recently, it ‘asked’ four customers to leave an overbooked flight. Things turned ugly when one customer refused to leave and the airline’s staff dragged him off the plane. The video of the poor passenger went viral and earned United a lot of flak all over the world. So much that the scandal has cost the airline dearly in stock value.

During the fuss, the passenger’s head hit the armrest, resulting in a head injury. The passenger became unconscious immediately. Another passenger recorded all of this on video which went viral on social media. It showed the whole incident while another video revealed that the passenger was bleeding when he woke up.

You can take a look at the video below:

The passenger is now hospitalized.



Given the bad press, United Airlines’ shareholders have begun selling off stock following the inhumane incident.

The CEO of the airline, Oscar Munoz, sent an email to employees describing the customer as “disruptive and belligerent,” not accepting responsibility for manhandling the passenger initially. This further angered people, some of them vowing never to fly United ever again.

Since then, the company has shed nearly $1 billion in market value and ended Monday with a loss about $250 million. United Airlines’ shares closed down 1.1 percent, after falling as low as 4.4 percent. As many as 16 million shares changed hands, a record number for any session in a year.

Reuters reports that stock is down 3 percent for the year.

The company has a 20 percent market share in the US alone, making it one of the biggest airlines in the US.

Following the sudden loss in market value, the Uniter Airlines CEO came his sense and has publicly apologized 3 times since them.

He claims “I’m sorry. We will fix this” adding that “I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way.”

Dr David Dao, is currently being treated in Chicago. The US Department of Tansportation has launched an inquiry against the incident.

An online petition has been launched against the CEO, asking him to step down immediately. 22,000 people had signed up as of 10 AM today.

https://propakistani.pk/2017/04/12/...-1-billion-market-value-assaulting-passenger/

 

[Arsalan]

Why was he removed? Was he carrying any prohibited substance or did he lacked any documentation?
Will be telling if more information is available.

 

[jhungary]

Why was he removed? Was he carrying any prohibited substance or did he lacked any documentation?
Will be telling if more information is available.

He was asked to leave because 4 replacement crew need to board that plane to staff another flight back from their destination.

The Captain first offer $1000 and an upgrade for 4 pax to disembark from the plane, where nobody volunteer, then the Captain take out 4 seat number at random and ask these 4 customer to get off the plane with compensation, 3 got off without incident and he refused to leave, and the Captain called Airport Security and he was dragged off.

 

[Arsalan]

He was asked to leave because 4 replacement crew need to board that plane to staff another flight back from their destination.

The Captain first offer $1000 and an upgrade for 4 pax to disembark from the plane, where nobody volunteer, then the Captain take out 4 seat number at random and ask these 4 customer to get off the plane with compensation, 3 got off without incident and he refused to leave, and the Captain called Airport Security and he was dragged off.

Ok. Since this info was not available on internet i was surprised at this news coming from USA.

However, don't you think that once he refused may be the captain could have requested someone else (like he did to 3 other specific people) and they might have left. What happened was quite embarrassing for everyone involved. He had a ticket and had a right to that seat after all.

 

[jhungary]

Ok. Since this info was not available on internet i was surprised at this news coming from USA.

However, don't you think that once he refused may be the captain could have requested someone else (like he did to 3 other specific people) and they might have left. What happened was quite embarrassing for everyone involved. He had a ticket and had a right to that seat after all.

Well, if he refused to leave and then the Captain then try to find someone else, that someone else would have see that first passenger who are refused to leave and got his way, then that pax too would have refused to leave and hpe the captain try to find someone else. And then they will spend a whole day trying find someone else.

Everybody have the right to the seat, but that also extend to the crew, and the passenger of the other flight the crew was supposed to relief due to bad weather been hugging the US for a week.

T

 

[Arsalan]

Well, if he refused to leave and then the Captain then try to find someone else, that someone else would have see that first passenger who are refused to leave and got his way, then that pax too would have refused to leave and hpe the captain try to find someone else. And then they will spend a whole day trying find someone else.

Everybody have the right to the seat, but that also extend to the crew, and the passenger of the other flight the crew was supposed to relief due to bad weather been hugging the US for a week.

T

That is all just an assumption sir and based on this assumption an embarrassing situation was created. It would not have hurt anyone if he could have just tried.

 

[jhungary]

That is all just an assumption sir and based on this assumption an embarrassing situation was created. It would not have hurt anyone if he could have just tried.

Maybe it is an assumption, but then how long can you allow this to happens (I mean to fine people who are willingly to leave?) is up to the Captain and his own judgement.

You and Me are both not in this particular situation, the Pilot in Command is. The Aircraft may have been delayed for hours in this case, or the Captain is going to have to fly or he will lose his status (He can only work certain hours a day as per FAA rules) He took the step he need, and the important issue here is not what he did was reasonable or not, but is it lawful?

The law set forth to give the pilot in command the right to remove passenger from the aircraft, he did so with determination, due consideration and within the federal guideline. What MAY OR MAYNOT HAPPENS IN THIS CASE IS HEARSAY.

 

[Arsalan]

Maybe it is an assumption, but then how long can you allow this to happens (I mean to fine people who are willingly to leave?) is up to the Captain and his own judgement.

May be at least ONCE before dragging someone out?

You and Me are both not in this particular situation, the Pilot in Command is. The Aircraft may have been delayed for hours in this case, or the Captain is going to have to fly or he will lose his status (He can only work certain hours a day as per FAA rules) He took the step he need, and the important issue here is not what he did was reasonable or not, but is it lawful?

The law set forth to give the pilot in command the right to remove passenger from the aircraft, he did so with determination, due consideration and within the federal guideline. What MAY OR MAYNOT HAPPENS IN THIS CASE IS HEARSAY.

True!!
But what DID HAPPENED is not justifiable or correct either, sir.

 

[Sully3]

its the social media age any company or business that reads their customers like this will take hits once news like this goes viral.

American airlines generally are terrible and their staff is abusive and rude. 1bn chalked off their market value is great news.

 

[Darth Vader]

He was asked to leave because 4 replacement crew need to board that plane to staff another flight back from their destination.

The Captain first offer $1000 and an upgrade for 4 pax to disembark from the plane, where nobody volunteer, then the Captain take out 4 seat number at random and ask these 4 customer to get off the plane with compensation, 3 got off without incident and he refused to leave, and the Captain called Airport Security and he was dragged off.

When Someone is Asked To Leave They Staff has to keep Few things into Check to before randomly Asking Someone to just Throw them out , Have to Check if that person has other flight to Catch , or is it Important for any reasons
No amount of money is good enough Airline Overbooked , it was United Fault they did it Simple is that
That Guy told them many time hes a Doctor and next day he have some patients yes law is there but that doesn't mean you Start dragging people , injuring them , answer me one something what if you were in his place and that Guard was dragging you ?

 

[jhungary]

May be at least ONCE before dragging someone out?


True!!
But what DID HAPPENED is not justifiable or correct either, sir.

As I said, you cannot argue an incident over what if and what may or may not happens. You can only judge a case with it merit on what happened at that moment. Because when you can argue what if he call once more and there MAY be other's who volunteer? But then I can also argue what if he ask once more and people ignore the call and the flight have to be cancel and everyone have to be remove then? You don't know that, I don't know that.

What we know is that the pilot asked for volunteer once, and that already satisfy the minimum requirement before removing passenger, you may think he should have done more, but since we will never know if that gonna help whether or not he has done more, what we can only say is that is the removing justified? By law, it is.

When Someone is Asked To Leave They Staff has to keep Few things into Check to before randomly Asking Someone to just Throw them out , Have to Check if that person has other flight to Catch , or is it Important for any reasons
No amount of money is good enough Airline Overbooked , it was United Fault they did it Simple is that
That Guy told them many time hes a Doctor and next day he have some patients yes law is there but that doesn't mean you Start dragging people , injuring them , answer me one something what if you were in his place and that Guard was dragging you ?

United have followed the protocol.

As I said on the other post, United will first exclude everyone who was travelling with minor, then too old and frail to move, and then UA will consider the flight status of a pax and finally, do he have connection flight.

The pax chosen is at random at that pool, none of which reflect the pax employment status or ages.

My wife used to be a flight attendant, she ask me to tell you this. Everyone have its own story, who are you to claim a doctor with patient is above all? How about if a pax with a dying mother he or she is depreately trying to go see the last moment of her? Or What about a pax is getting on a plane to get married? Who say a doctor with patient is better than the two case?

If you have to consider the "Life Story" of every passenger, EVERYONE HAVE ITS OWN STORY, then at the end, you won't remove anyone. Then you need to think about this, WHAT HAPPENED TO THE OTHER FLIGHT THAT 4 CREW ARE SUPPOSE TO RELIEVE? Then where are their story to consider? If the doctor don't leave the plane, then the 4 crew they are flying out cannot be reliefing the other crew, then you will have another 225 story to consider. So in the end, will it be fair to the [pax that the crew were ask to replace?

In the end, you need to draw a line, and that line is to remove pax at random. And that is exactly what the Captain did.

 

[Arsalan]

As I said, you cannot argue an incident over what if and what may or may not happens. You can only judge a case with it merit on what happened at that moment. Because when you can argue what if he call once more and there MAY be other's who volunteer? But then I can also argue what if he ask once more and people ignore the call and the flight have to be cancel and everyone have to be remove then? You don't know that, I don't know that.

What we know is that the pilot asked for volunteer once, and that already satisfy the minimum requirement before removing passenger, you may think he should have done more, but since we will never know if that gonna help whether or not he has done more, what we can only say is that is the removing justified? By law, it is.



United have followed the protocol.

As I said on the other post, United will first exclude everyone who was travelling with minor, then too old and frail to move, and then UA will consider the flight status of a pax and finally, do he have connection flight.

The pax chosen is at random at that pool, none of which reflect the pax employment status or ages.

My wife used to be a flight attendant, she ask me to tell you this. Everyone have its own story, who are you to claim a doctor with patient is above all? How about if a pax with a dying mother he or she is depreately trying to go see the last moment of her? Or What about a pax is getting on a plane to get married? Who say a doctor with patient is better than the two case?

If you have to consider the "Life Story" of every passenger, EVERYONE HAVE ITS OWN STORY, then at the end, you won't remove anyone. Then you need to think about this, WHAT HAPPENED TO THE OTHER FLIGHT THAT 4 CREW ARE SUPPOSE TO RELIEVE? Then where are their story to consider? If the doctor don't leave the plane, then the 4 crew they are flying out cannot be reliefing the other crew, then you will have another 225 story to consider. So in the end, will it be fair to the [pax that the crew were ask to replace?

In the end, you need to draw a line, and that line is to remove pax at random. And that is exactly what the Captain did.

Sir then even on merit, all the airline can do is to REQUEST the passenger to leave since they have BOUGHT a ticket. You never know how important it can be for one particular person to get to his destination. Even on merit, this inhuman way of getting him out cannot be justified only because Americans were doing it.

Airline cannot punish the passengers for there own screw ups. It is just as simple as that. The sane way would have been to request and if the guy was not listening request someone else, at least try!! Nothing happened. The captain selected four names who where then order to be removed, by will or by force.

 

[jhungary]

Sir then even on merit, all the airline can do is to REQUEST the passenger to leave since they have BOUGHT a ticket. You never know how important it can be for one particular person to get to his destination. Even on merit, this inhuman way of getting him out cannot be justified only because Americans were doing it.

Airline cannot punish the passengers for there own screw ups. It is just as simple as that. The sane way would have been to request and if the guy was not listening request someone else, at least try!! Nothing happened. The captain selected four names who where then order to be removed, by will or by force.

The problem is, is this Airline Screw up?

The story goes when US have been blanketed by Heavy storm for weeks, the first week of April see cancellation of 500 UA flight, the crew have been working around the clock to solve the backlog of the passenger and crew have worked more than they can handle and some are overhour, which is what starting this problem

The flight 3441 was not overbooked, but 4 Crews member need to board the plane in the last minutes to fly to Louisville to replace another crew that was over hour and stranded in KY. It was last minutes, the pilot offer incentive for people to alight the aircraft, $1000 and Hotel plus First Class upgrade. Nobody take up the offer, now either the Pilot continue to do this and risking himself being over hours and have that flight suspended as well, or he have to fly now not taking on the replacement crew, basically stranding the other 200 passenger where the 4 crew is going to replace, or he ask 4 men to leave, he did that, 3 leave willingly 1 don't. Now you are saying this is the airline problem?

Again, it's easy to judge an incident in hindsight and say, he should have done this and should have done this, but in reality, when you are in that position, you do what you have to do to do what you were asked to do. We can stay here talking about what if this or that, but to be honest, is it matter? We don't know what will it ever going to be if the pilot did that and the pilot did this, the only thing we know is the pilot followed procedure and guideline to have pax disembark, he did what he could do to maintain the situation, may be he did not to ALL he could do, but then again, does it matter? He is not require to wait or go for another round of random selection, and he didn't, is it make the result less justifiable?

Do bear in mind Airline policy does not exist for individual customer, it exist to cover all of their costumer, sometime some one is going to draw the short straw, but then again, is it the airline fault this happens?

 

[Ryuzaki]

wonder how they will bounce back from this

 

[jhungary]

wonder how they will bounce back from this

Actually, this happened a lot, UA booted 3455 Pax from the flight last year, and none of them clause the problem like today, the problem is that every airline did it, unless you don't fly anymore, this will go away as soon as it comes out.

In fact most people In the business is actually quite surprise why this stir up a storm, my wife was a Flight Attendant with SAS and she actually think the Police should arrest and charge the passenger in this because what he did was extremely unsafe, let alone wasting everybody time. (The flight have to delay further for 2 hours before they can take off)