Chinese wall falls for Indian IT service providers

[Kaniska]

That doesn't sound cost-effective.



That's a good point. Due to the language barrier, they'll have to hire mostly Chinese people to provide these services to the Chinese population.

I think it is a smart move by the Gov of China...

 

[ChennaiDude]

Learn how to ready english first then post your comments.

Will do Sir!....I apologize if I came across as rude. That was not my intention.

 

[Jlaw]

Chinese wall falls for Indian IT service providers - Financial Express

The Chinese government, in a significant move, has informed Indian IT service providers that they can start providing call centre services to Chinese clients. Until now, no foreign company was allowed to provide call centre services for Chinese customers.

To start with, the restriction has only been lifted at the Shanghai Pilot Free Trade Zone. But there are enough indications for IT vendors that the restriction will soon be removed across all trade zones. This will come as a big relief for the $108-billion Indian IT industry, which has been facing stiff headwinds in China.

Foreign companies have always found it difficult to tap into Chinese state-owned enterprises, which account for a large percentage of China’s IT services market.

VR Rangarajan, head of Infosys China, told FE that positive signs have started to trickle in.

“We now hope that market access will increase for foreign companies and that progress in ties between India and China will help us in future,” he said.

Till now, the going has been extremely tough for Indian IT vendors in China. The last 12 months have been especially so. Chinese customers have not been liberal with budgets and the perception of information security risks and rising costs have also impacted growth. For instance, Infosys, which had entered the China market a decade ago, had posted a net loss of $1.8 million during the last financial year on revenues of $104 million.

According to another top official with a MNC player operating in China there have been some positive changes of late. There is some amount of moderate growth in business, he told FE.

The Chinese economy is still growing at a fast clip with 136 Global 2000 companies opening up to global standards of processes and systems. Also, Chinese subsidiaries of multinational companies have started to provide more work to Indian IT vendors.

The decision to open up call centre services at the Shanghai Trade Zone comes at a time when China is trying to adopt new business models and technologies faster. Big data, cloud, mobile technologies and social networks are finding great traction in China. These are about to be utilised heavily in the country’s Smart City initiatives.

The Chinese government has identified 193 pilot Smart Cities and is pushing them aggressively to run through information technologies more efficiently. According to IDC, about $400 billion will be invested in Smart City initiatives over the next 10 years. According to Infosys, many Chinese companies are embracing business transformation by working with technology partners.

However, local IT service companies gain advantage in capturing the growing IT service market in China through their better relationships, more flexible sales tactics and policy restrictions for foreign IT firms.

First praising India for their Mars lander takeoff eventhough it's not Indian technology, then the Phillippines fiasco, now this. Please post more Chinese government blunders.

 

[Yzd Khalifa]

Call centres won't work unless they can speak Chinese.

Anything in Arabic for us

 

[Genesis]

ok, so I have a question, is this a move to allow Indian call centers to provide service TO the WEST, FOR Chinese companies?

Or is it for Indian companies to provide service To the Chinese public?

Or is it a move to provide service to the English speaking population of China? IE, Africans? Indians? Westerners?


Allowing Indian service doesn't mean it has to be for Chinese speaking people. This could be a good move as more and more of our companies are going West.

Indian English is better than our no English.

 

[Chinese-Dragon]

Allowing Indian service doesn't mean it has to be for Chinese speaking people. This could be a good move as more and more of our companies are going West.

Indian English is better than our no English.

Yeah but if one guy is talking in Indian English, and the other guy doesn't understand English at all, then that doesn't seem very productive.

 

[Jlaw]

ok, so I have a question, is this a move to allow Indian call centers to provide service TO the WEST, FOR Chinese companies?

Or is it for Indian companies to provide service To the Chinese public?

Or is it a move to provide service to the English speaking population of China? IE, Africans? Indians? Westerners?


Allowing Indian service doesn't mean it has to be for Chinese speaking people. This could be a good move as more and more of our companies are going West.

Indian English is better than our no English.

You ever talked to an Indian support staff? I had to ask to speak to someone from North American many times because I cannot hear what they are saying (bad phone lines) and I don't speak Inglish if you get my drift.

 

[Yzd Khalifa]

Yeah but if one guy is talking in Indian English, and the other guy doesn't understand English at all, then that doesn't seem very productive.

 

[Chinese-Dragon]

It's not understanding the accent that is the problem though.

The problem is that most Chinese people just don't speak any English.

 

[Yzd Khalifa]

It's not understanding the accent that is the problem though.

The problem is that most Chinese people just don't speak any English.

They don't have to 10s of millions do, which is more than enough.

 

[CorporateAffairs]

Chinese call center services

 

[Echo_419]

It's not understanding the accent that is the problem though.

The problem is that most Chinese people just don't speak any English.

Maybe we will hire Chinese speaking people in India & China
& more people here are learning Chinese too

 

[Minjitta]

Will do Sir!....I apologize if I came across as rude. That was not my intention.

no big deal friend

 

[HariPrasad]

Sad News. Wrong Move By China !!!

Oh Guy you are such a well wisher of China that you can think of Chinese Interest batter than Chinese Government!!!!!