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It is not the cover, rather professionalism which prevents them from conversing in any language other than English. Its a part of the job. It is the same way I wouldn't converse with a fellow Indian or Pakistani in the board room or at a business meeting using hindi or urdu.
If you would have had language options which allow you to select urdu, then it makes sense, but otherwise you are just being a difficult customer to deal with.
Ratings for Israel less than India ? ...Looks like the omnipotent,omnipresent Zionist lobby is not doing a good enough job..
Good for you ... don't test your luck though.I've had two ladies from Bangalore thank me for making their job easier. Plus a little chit-chat too.