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Air India ranked third-worst airline in the world

http://www.deccanherald.com/content/591458/cbi-case-shock-hit-air.html
CBI case a 'shock'; will hit Air India hard: AI chief Lohani
New Delhi, Jan 14, 2017 (PTI)
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With CBI registering a case related to software procurement at Air India, airline chief Ashwani Lohani today termed it as a "shock" saying the omnipresent shadow of vigilance and other probe agencies over processes undertaken by the executive has caused maximum damage to the public sector.

The case has come as a shock because ostensibly as per the stand taken by the company as well as its parent ministry, there may be procedural lacunae but "there is no apparent malafide in this case", he said. While observing that "perhaps there is more to it than meets the eye," Lohani in a strongly-worded blog also said regardless of the issue, such an investigation is bound to hit the company hard.

Besides, there is the pain of digging out old papers, questioning of many including the innocent and the honest and its attendant ramifications, he noted. CBI has registered a case against unknown officials of Air India, German firm SAP AG and IT major IBM in connection with alleged irregularities in procurement of software worth Rs 225 crore by the national carrier in 2011.

"Air India that has been a victim of gross indecision in recent years and only lately had started to come out of its slumber will also take a hit, I am absolutely certain, as an outcome of the unfortunate turn that this case has now taken," he said. In the blog titled 'Pinning the executive down Those who idle shall commit no mistakes!', Lohani said he was unable to appreciate the basic premise that a non-executive is required to keep an eye on every single aspect of working of the executive.

"... that we should have checks and balances that are highly tilted in favour of the checks,"
he added. Lohani, who took over as Chairman and Managing Director of Air India more than a year ago, has been steering efforts to revive the fortunes of the national carrier. Known for speaking his heart, the Air India chief said the case would further strengthen the belief that following processes is important and deliverance can take a back seat.

"The omnipresent shadow of vigilance and other more powerful investigative agencies over the minutest processes undertaken by the executive is one single factor that has caused the maximum damage to the public sector in our nation," he noted. Air India is surviving on a Rs 30,000 crore bailout package for a ten-year period which was extended by the previous UPA government.

"That process overrides deliverance and merely following the laid down systems guarantees personal safety is sadly becoming the norm in almost all governmental organisations," he said. Whether the variety of watchdogs that the nation has have been able to reduce the levels of corruption is a matter of debate, Lohani said the fact remains that they have been successful in stifling deliverance almost everywhere.

Wondering how mere non-adherence to a rule or process, howsoever silly though it may be, is regarded as an act of malafide, the Air India CMD said one single incident of straying from the path, even if done in the overall interest of the organisation or the nation is sufficient to wipe out years of proven deliverance. "Mistrust has indeed continued for far too long under the garb of 'checks and balances' and transparency, with its attendant damages that are visible almost anywhere," he said, adding that when errors or mistakes are regarded as a malafide, best is not to commit them.

"And the only way that is possible is by not taking any decisions. This is the learning that has emerged over time and successfully assimilated by a large majority of those who are a part of the system," he said. Further, the Air India chief observed that continuing to be fooled by a beehive of activity while remaining oblivious to the fact that remaining busy, is by no stretch of imagination akin to deliverance has also emerged as a hallmark of the rotten system.

Meanwhile in a Facebook post, Lohani said tendering has with passage of time emerged as the biggest hurdle in sarkari organisations. "Fear grips the minds of those involved in it for even a slightest deviation even if helpful or carried out in the interest of the organisation can land people in a soup and there are cases galore in all organisations. "When shall we start accepting the supremacy of deliverance and modify the tendering processes," he said.
 
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I doubt this list as some of the airlines are known for good service..also ranking of El Al as top worst airline seems biased..finally no mention of PIA??? I am surprised!
 
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I am surprised Biman is not on top of the list. :woot:

I am sure Biman management paid-off ( read corruption !! ) aviation insights company FlightStats to make it look good !!!!!
 
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I doubt this list as some of the airlines are known for good service..also ranking of El Al as top worst airline seems biased..finally no mention of PIA??? I am surprised!

It was a fake news pushed through by some media outlets on just one criteria (rather than overall ranking of performance which flightstats does not analyse):

http://www.deccanherald.com/content/591115/didnt-rank-air-india-third.html

Skytrax is a better source for airline performance rankings and ratings.

I am surprised Biman is not on top of the list. :woot:

I am sure Biman management paid-off ( read corruption !! ) aviation insights company FlightStats to make it look good !!!!!

Biman is terribad when overall performance/quality is taken into account by many ranking sites (instead of just one component criteria):

http://www.traveller.com.au/worlds-worst-airlines-named-in-skytrax-rankings-gj7zdj
 
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